In this second post out of three on Knowledge Vs Learning I examine some of the defining principles around how knowledge management and Learning resources can integrate to form a single solution. These principles focus on combining the fundamental outcomes of high performance and developing people within a single framework.
1. The one-stop shop
Principle one is simple – you should never need to go to two places for what you need on one subject. As soon as information become disparate it becomes hard to find, and the system takes a credibility nosedive.
When a user searches for what they need, a system should not presume they need either to learn or to access knowledge capital, but should provide access to both.
2. An intelligent experience
Resources should be intelligently and logically linked, allowing users to transition from quick access into deep dive or from theory into practice. Effective management and integration of knowledge capital and learning allows users to ‘chain’ experiences through intelligent cross-linking and packages of content that can be accessed through many single points but wrapped into an overall development pool.
The system should do more than provide search results – the richness of the combination of learning and knowledge content needs to provide users with a journey from one piece to another.
3. Reactive and proactive
Both learning and knowledge search should be need-driven to be both validated and effective. However, it s not enough to provide only ‘pull’ learning and knowledge, there also needs to be ‘push’ in both as well. Intelligent push can be reactive to both the user’s and the organisation priorities, providing pre-emptive development and knowledge as well as just-in-time reaction.
A key challenge with the integration of KM and L&D is that the user doesn’t always know what they need or they can’t articulate it in the way it is encoded in the system. A system must be able to prescribe as well as react.
4. A two way user experience
An effective learning and knowledge system is not an output-only experience for users. So much of the most valuable learning and knowledge comes from user input and discussion so any system which holds learning and knowledge content should be an active user experience rather than a passive experience.
Sharing, discussion, comment, and collaboration all drive user content and this is where the value of an integrated system really comes to the fore. Rather than losing learning and knowledge when you lose talent, instead you retain their contributions to the knowledge base.
This is a subject in itself when it comes to KM & L&D. Despite the increasing demand for consolidation of data elsewhere in organisations, there is still often a haphazard and unintegrated approach to learning and knowledge analytics. This is a missed opportunity to understand more about the development and performance of the users, the return on investment in systems and learning, and the trends in internal knowledge capital and efficacy of processes.
Have I missed a principle? Please comment or share your thoughts on knowledge management and learning